The walls were cracked and in disrepair and there aren't proper changing facilities. There is mud and dirt on the floors and it was NOT from that morning. There is a small child area but it is over run with large kids and they have TOO MANY water works going on so forcefully that the little kids really can't enjoy it without a constant face full of water.Ī MAJOR issue is cleanliness. There is not much there -two slides and a very small lazy river. Well - the heat WAS working and we still only stayed about an hour. We froze to death and left after just 45 minutes.Ī year later - my daughter wanted to go and this place is much easier to get to and I figured with the heaters working, it couldn't be so bad. Really poor customer service and they had a major malfunction and lost all heating (in the dead of winter) and refused to give a refund or discout. The hotel features complimentary WiFi, fitness center, complimentary hot breakfast and more. Escape to Surfari Joe's Indoor Wilderness Waterpark conveniently located off I-94 in Watervliet, Michigan adjoining the new Fairfield Inn & Suites by Marriott hotel! Escape theme park packages available online. Located on the upper deck of Surfari Joe's, the Water Hole Grill and Bar features a variety of drinks, pizzas, combo baskets and more! Birthday party or special event need planning? Surfari Joe's is the ideal hosting place. Too much water fun, then take a break and play in the radical Rip Curl Arcade with over thirty games keeping everyone busy for hours. Our Pygmy Pond Play Place is just right for the kiddos featuring an adventurous playland with slides, the Surfari Joe dumping bucket and more. Enjoy a relaxing ride with family and friends around the Zambezi River Run or swim in Lino's Lagoon activity pool. Twirl and whirl on two extreme slides that funnel outside of the park landing you back inside with a big splash. I am a PAYING customer! Yet, the lifeguard was COMPLETLEY RUDE AND DISRESPECTFULL! Management didn't seem to care, hence my poor rating.Splash to your hearts' content with 18,000 square feet of indoor water park fun at Surfari Joe's in SW Michigan. No doubt it's annoying, but BE NICE!! It really got me when I asked about the waves (after we waited for over 30 minutes for the waves). Management was excusing the lifeguards behavior!! I don't care if kids ask a million times, you be polite a million times. "They get asked all day by kids when the waves will start." I know how tough that business is! But that does not excuse the way the lifeguards talked to people! When I approached management about this, I was told, What I can't overlook is how rude many of the lifeguards are to me and to children! I worked in customer service. Indeed, I would not have taken time to write a review about that. The kids are trained to hit the wave pool first because they know it won't be operating later. Perhaps it is and perhaps it is a coincides that the maintenance happens to be every time we go and hour or so before closing. When asked management claims it is under maintenance. The mangers have told us that the wave pool runs every 15 minutes, yet it consistently stops an hour or so prior to closing. I have two issues, the wave pool and the lifeguards. So, for me the park is nice for the price. I buy them early and get a good deal on the purchase. My family of 8 has purchased season passes for the last couple of years. ~If you plan to go more than once a summer, consider buying a season pass early in the year when they first offer 's a great deal! (It is August too so I'm sure that was also a factor for the light crowds.) we went on a Tuesday & it wasn't crazy crowed. ~Wear water shoes (chacos, slip-ons of some type) because the concrete can be VERY hot! ~Take an empty Yeti-type cup and they will fill it with ice & water for you at the main snack bar for free. ~Read all the rules and information on their website before you go. My only complaint would be the condition of the wave pool surface (needs a repaint) & the main bathrooms the front of the park (the only ones we visited) are in need of a remodel. Food was surprisingly decent and typically priced for amusement parks. There were no shenanigans that I observed, just a lot of kids & adults having fun. I appreciated the attentive life guards at the wave pool and the constant attention from supervisors riding around on the golf carts. The new rides and animals are great additions. Very clean, well staffed and friendly employees. Visited Safari Joe's H20 for the first time since Joe took it over from the old Big Splash that I grew up with.
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